Masks are required in all areas of the clinic (please reach out to your psychologist directly to discuss alternatives if required).
If you are feeling unwell or have any symptoms of respiratory infection we ask that you CANCEL and reschedule your appointment for when you are feeling better. We are waiving cancellation fees for illness at this time. If your psychologist is unwell they will not be coming to work.
If you have travelled outside of Canada we ask that you follow all public health guidelines around testing and self isolation.
Do not attend in person appointments if you have been notified by public health that you may have been exposed to Covid-19 or if you are a close contact of someone with symptoms of Covid-19.
We are encouraging the use of Telehealth appointments where appropriate, to minimise the number of clients in the clinic at a time, helping to maintain social distance. Please contact your psychologist directly to discuss this option.
We have taken several steps towards enhanced infection control. We have removed all toys, books, and non-sanitisable objects from the waiting room. We will be sanitising surfaces and objects between appointments, and asking clients to wash/sanitise hands before and after their appointments. We will be doing the same. We are regularly disinfecting high-touch surfaces in the clinic such as doorknobs and handles. We have removed the water jug and cups from our waiting room (our psychologists are happy to get you a glass of water from the kitchen if you would like one). We have air purifiers and regularly open windows in the clinic.
We are asking families to limit the number of caregivers coming to appointments. Except in rare circumstances, we are not allowing siblings to come, to minimise pressure on the waiting room. Unless two caregivers are required for the appointment, we ask that only one parent bring the child to the appointment. Anyone who is unwell may not come into the clinic. If you need an exception to this policy please reach out to your psychologist.
We are offering in-person and telepsychology appointments during the current pandemic. Did you know that telepsychology (video-delivered therapy appointments with a registered psychologist) are in many cases equally effective to in-person sessions?
We recognise this is a stressful and worrying time in the world right now. It can be challenging to follow public health recommendations of social distancing and extra hand washing while also maintaining calm. For resources on coping with anxiety related to COVID-19, please see here. For a kid-friendly video on social distancing, see here.